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Recent login problems?

Introduction

Athlinks recently introduced a new account and login platform. Users now have the ability to create an account using their Google account, as well as with Facebook and their e-mail. Existing users will be prompted to change their password when attempting to log in with their e-mail address or re-confirm the Facebook authorization when trying to log in with Facebook. 

As part of this transition, users who previously registered with their e-mail address may no longer use their Username to log in. We understand that you may not remember which e-mail address you used to log in. See the topic below to learn what to do in this case.

The new login form should guide you through the process of resetting your password or re-linking your Facebook account. This guide will help you through the most common issues users have come up against.

I don't remember which e-mail address I signed up with...

The e-mail from Athlinks never arrived...

The link in the e-mail won't open...

I don't remember which e-mail address I signed up with...

If you're used to logging in with your Username and you don't remember which e-mail you signed up with, please Contact Us and include:

  • First and Last Name
  • Gender
  • Date of Birth
  • City, State, Postal Code, and Country of residence

We'll use this information to identify your account, then send you an message letting you know which e-mail you used and prompting you to use the e-mail to reset your password.

The e-mail from Athlinks never arrived...

In the case of a password reset or a Facebook re-link, you will be receiving at least one e-mail from Athlinks in order to complete the process. Depending on your e-mail provider's spam rules, the e-mail may have been sorted into your "Junk" or "Spam" folder. Be sure to carefully check these types of folders for the e-mail.

Users with accounts using .gov or .edu e-mails may not receive the e-mails at all due to filtering imposed by the administrators of the domain. 

If you're still not able to find the e-mail after checking junk and spam folders, feel free to Contact Us for help. Please include your First and Last Name, Gender, Date of Birth, City, State, Postal Code, and Country of residence with your message.

The link in the e-mail won't open...

As noted above, some .gov and .edu e-mail domains have much more strict spam filtering in place than a standard .com e-mail domain. These filters can sometimes prevent links inside of e-mails from being launched from your inbox. You can work around these restrictions by right-clicking on the link or button in the e-mail and selecting "Copy link address...". You can then paste the link into a new browser tab or window to follow the link.

Contact Support: 888-632-0896 | support@athlinks.zendesk.com | Hours: Monday - Friday 9 - 5 PM MST