Submit a request – Athlinks Help Desk

Your email address

Subject

How can we help you?

Please select the topic that most closely relates to your request and fill in any additional fields.

How can we help you with your profile stats and PRs?

If you're not seeing a PR for certain types of races, it may be because we don't yet support PR stats for those types. Check out this article for answers to some common questions about Stats and PRs: https://athlinks.zendesk.com/hc/en-us/articles/360018541653

How can we help you access your account?

Please provide the email address with which you're trying to create a new Athlinks account.

Please supply the email address you use to log in to Athlinks.

Please provide a link to your Athlinks profile.

You can visit your Athlinks profile and copy the URL from your browser's address bar. The link will look like this: www.athlinks.com/athletes/123456789

Please provide the information that needs to be added or updated for the event.

Please provide a link to the Athlinks event.

This will help us resolve your request more quickly!

Please supply a link to the Athlinks results you're having trouble with.

Please supply the email address of the account you want to KEEP.

This is the email address you'll log into Athlinks with in the future after we merge your accounts.

Please supply the email address of the account you want to merge.

This email address will be merged into the one you want to keep and will no longer have an Athlinks account associated with it.

Please confirm your Date of Birth

We require this information as a security precaution.

Please enter your Hometown

We require this information as a security precaution.

Your Registration request will be forwarded!

The Registration member of the Athlinks family is managed by our ChronoTrack event platform. All registration-related questions will be forwarded to our support ChronoTrack team. Please check to box to indicate that you understand your request will be forwarded.

How can we help you with Photos and Videos?

Please copy and paste the error text here (if possible).

If you can take a screenshot of the error, please do so and attach it to this ticket.

We may not be able to help with that...

We don't typically have any specific information about event details such as registration questions, packet pickup location, bib assignment details, and other logistical questions. Your best bet for these types of questions is to get in touch with your event's Organizer directly. Please check the box to indicate that you have tried to contact your Event Organizer for help before emailing our support team.

What are any names (maiden, married, or alias names) that could be linked to your results/account?

We require this information as a security precaution. Enter "N/A" is this does not apply.

Event Name

Event Date

Event Location

City, State/Region, Country

Link to Published Results

In order to add or make corrections to results in Athlinks, we need the link to the event's published online overall results. (Not your individual result or Finisher Certificate.)

Additional Details

Please enter any additional details that may help us to more quickly resolve your request. A member of our support staff will respond as soon as possible.

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